Managed Oracle Cloud Infrastructure (OCI) & ODA Support for a Building Materials Manufacturer

Industry – Manufacturing 
Location – North America 
Implementation – Managed Services for OCI and ODA 

The Client Story 

How can a building materials manufacturer run their day-today operations? May be a few have kilns firing at 2000F or the conveyor belts move tonnage every hour. But this is about a manufacturer who ran their financial closures, production schedules, and consumer operations on the Oracle E-Business Suite R12.  

A regional manufacturer, a backbone supplier to the U.S. construction industry, has chosen Oracle Cloud Infrastructuere (OCI) as their central nervous system for business processing millions in revenue every quarter, supporting hundreds of jobs, and fulfilling commitment to customers. 

Here’s how their hybrid beast setup appeared: 

  • Oracle Database Appliance (ODA) on premises for production workloads  
  • Oracle Cloud Infrastructure (OCI) for disaster recovery  
  • Oracle EBS R12 managing financials, manufacturing (WIP, BOM), and distribution 

Working in the Darkness of the Lagoon

On the surface, everything looked great but beneath the surface, the challenges persisted: 

  • Stretched Lean IT Teams: The internal IT teams have gone flat-out with day-to-day EBS support, ODA database management and OCI DR maintenance, leading to no spare capacity for proactive monitoring and planning. It’s the everyday firefight for them.   
  • Compromised Disaster Recovery: Gaps in synchronization between ODA and OCI meant impossible recovery. Leadership had a big doubt in their minds – if production goes down, how fast can the business recover, and will it work? 
  • Risks with Financial Closures: EBS availability where the support for financials, manufacturing models, and distribution led to downtimes, creating audit exposure and threatening revenue recognition.
  • Impossibility of Expert Hires: However, they needed strong teams or experts with deep Oracle expertise, ODA administration expertise, EBS application knowledge, and DR architecture skills that they couldn’t afford to build. But overstretched internal teams had no bandwidth to handle Oracle platforms.  

Collaborative Assignment + Seamless Support

Facing these challenges, the client had a trust and commitment on us. This has led to collaborative engagement where Infolob experts have deployed a dedicated managed services team that operated as a seamless extension of the client’s internal IT teams.  

During the 12-month engagement model, Infolob was responsible for the ownership of: 

  • OCI tenancy administration 
  • ODA database support (production and non-production) 
  • EBS application monitoring 
  • Disaster Recovery synchronization and testing 

Infolob-Led Managed Services

OCI Tenancy and DR Environment 

We administered the full Oracle Cloud Infrastructure tenancy that included compute, storage, networking, IAM policy governance as it was our own data center. We continuously synchronized OCI compute images and database backups with on-premises ODA production, maintaining RPO/RTO targets and executing a structured annual DR smoke test to validate recovery procedures end-to-end. 

On-Prem ODA Database Administration 

Day-to-day DBA support for production and non-production Oracle databases with hands-on expertise ensured: 

  • Patch management aligned to maintenance windows 
  • Storage capacity planning before bottlenecks hit 
  • RMAN backup validation (because a backup you haven’t tested isn’t a backup) 
  • Alert log monitoring with proactive escalation 
  • Performance diagnostics and tablespace management 

The client’s internal team stopped spending nights troubleshooting database alerts. We handled it. 

EBS Application Monitoring 

Active monitoring of Oracle EBS R12 application tiers: 

  • Concurrent Manager health (because batch jobs failing overnight kills productivity the next morning) 
  • Workflow mailer status (approvals stuck = operations stuck) 
  • Failed request identification and resolution 
  • Application-tier log analysis with defined escalation runbooks for critical events 

EBS availability supporting financials, manufacturing modules (WIP, BOM), and distribution operations became predictable. 

Backup, Storage, & DR Synchronization 

End-to-end backup lifecycle management using RMAN for ODA databases. These were validated to restore readiness through periodic recovery tests (not just hoping backups would work when needed). 

We orchestrated bidirectional DR synchronization between ODA and OCI environments. Storage utilization tracked against defined thresholds with proactive alerts and capacity recommendations, preventing “out of space” crises before they happened. 

Operational Reporting and Governance 

Leadership got visibility they’d never had before: 

  • Daily health dashboards — uptime metrics, backup success rates, DR sync status 
  • Weekly operational summaries — open incidents, capacity trends, upcoming maintenance 
  • Executive-level status reports — the kind you can present to the CFO or the board 
  • Regular cadenced status calls — not just when something’s broken, but to keep everyone aligned 

Desired Outcomes with Deserved Excellence

Here’s what a year of Infolob-managed Oracle operations delivered: 

Operational Stability Restored 

Mission-critical Oracle E-Business Suite, ODA databases, and OCI environments achieved consistent uptime across all 12 months, eliminating the unplanned disruptions that had previously threatened financial close cycles, production scheduling, and customer order fulfillment. Zero unplanned outages, data loss, and compromises. 

Disaster Recovery Risk Eliminated 

Continuous DR synchronization + annual smoke test = an unvalidated DR posture transformed into a verified, auditable business continuity capability ready for executive and board-level assurance.  

Cost Predictability Achieved 

A fixed-fee managed services model replaced unpredictable break-fix costs and overtime escalations with a known monthly investment, enabling CFO-level financial planning and eliminating the hidden cost of reactive IT crisis management. 

Internal Teams Refocused 

By offloading specialized Oracle platform operations to Infolob, the internal IT team regained capacity to focus on: 

  • Manufacturing systems improvement 
  • Supply chain digitization 
  • Strategic ERP roadmap planning 

Expert-on-Demand Without Overhead 

Access to Infolob’s Oracle OCI, ODA, and EBS specialists without full-time salaries, benefits, or ramp-up delays, delivered enterprise-grade Oracle expertise at a fraction of the cost of building equivalent internal capability.  

Cloud Modernization  

The stabilized OCI environment and validated DR architecture created a strategic launchpad for the manufacturer’s next phase of Oracle modernization including potential EBS upgrades, OCI-native service adoption, and broader cloud infrastructure consolidation. 

Our Value Promise as a Proud Partner of Oracle

Infolob specializes in implementing Oracle ERP and OCI at scale as a strategic partnership approach that aims for futuristic business evolution. Everything we design for manufacturing industry is aligned to the operational realities of regulated manufacturing environments where downtimes have no opportunity to arise. We deliver the solutions that your business needs where our tailored implementation meets transformative technological landscape on the global ecosystem.  

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