Application Layer · Managed Services

One Managed Services Team for EBS, Fusion, and Everything Wired to Them

Whichever Oracle applications you run, they still need ongoing support and optimization. We provide 24×7 managed services across functional, technical, and DBA operations for EBS and Fusion, covering on-premises, private cloud, and OCI environments. We also support connected platforms including Siebel, JD Edwards, Workday, and BI solutions.

Why Infolob

Why Infolob Stands Out as Your Oracle Managed Services Provider

Leverage deep expertise spanning consulting, implementation, testing, migration, RPA, incident management, SLA and KPI-based reporting, support services, and customized PaaS solutions tailored to your business.

Oracle Expertise

Consulting, implementation, testing, migration, RPA, incident management, and SLA and KPI-based reporting, delivered by teams who work in your applications every day.

Extended Application Lifelines

Maximize the lifespan of your existing Oracle applications through strategic upgrades and seamless migrations, supported by robust Oracle support capabilities.

Standardized Accelerators

Proven managed services accelerators develop customized solutions that enhance and optimize your Oracle ecosystem at optimal cost.

Global Support

Uninterrupted support across all time zones through a follow-the-sun managed services model, backed by certified Oracle specialists.

Advanced RPA Expertise

In-house RPA capabilities help enterprises achieve superior application availability and performance through automated workflows that boost productivity.

100% Compliance Assurance

A comprehensive security and compliance program with continuous real-time monitoring ensures anytime auditability and regulatory adherence.

One partner, strategy through steady state

Advise

Advisory

Build

Implementation

Migrate

Migration

Run

Managed Services

Extend

Custom Development

Optimize

FinOps

Oracle E-Business Suite

Capabilities

EBS DBA and application management

Infrastructure Management

Keeping the environment sound

Cloning, backups, and refresh management supported by documented runbooks
Oracle EBS database administration tailored to your business needs
Strategic database and application patching with tested rollback plans

Performance Optimization

Keeping it fast

Advanced performance tuning leveraging AWR, ASH, and targeted SQL remediation
Concurrent manager tuning and proactive capacity planning
Regular backup validation and restore drills for business continuity

Incident & SLA Management

Accountable, not just responsive

Proactive monitoring and accelerated incident resolution
Strategic remediation and continuous improvement initiatives
SLA and KPI-based reporting across functional, technical, and DBA scope

Oracle EBS Managed Services

Delivery approach

How an EBS managed services engagement runs

Four phases, with the assessment carrying most of the risk reduction.

Initiate · 8 Weeks

Transition

Knowledge transfer and a process-based transition approach, with seamless cutover, shadow support, offshore lab setup, and access provisioning.

Develop · 4 Months

Run

Break/fix, corrective and emergency maintenance, preventive maintenance protocols, root cause analysis, and an L1, L2, L3 escalation framework.

Transform · 8 Months

Improve

Problem management and continuous improvement, raising the efficiency, effectiveness, and quality of support activities through process optimization.

Growth · Year 1+

Differentiate

Domain and technology consulting, dashboard development, business process improvements, and fitment assessment for next-version upgrades.

Oracle Fusion Cloud Applications

Capabilities

Fusion modules we manage and optimize

Implementation through optimization across the Fusion suite, on a standards-based platform built to extend, personalize, and integrate.

Financials

Fiscal decision-making

Automated financial management processes and a comprehensive view of financial health, for augmented forecasting accuracy, streamlined decision-making, and stronger risk and compliance management.

SCM & Manufacturing

Adapting to change

Supply chain and manufacturing configured to your requirements, so you can swiftly adapt to shifts in demand, supply, and market conditions through a streamlined, integrated network.

Enterprise Performance Management

Plan across the business

Model and plan across finance, supply chain, HR, and sales, tune the financial close process, and make informed decisions that support profitability.

ERP

Agility by design

A comprehensive, cloud-based ERP suite with AI-powered automation to remove manual tasks and real-time analytics to respond rapidly to market fluctuations.

Human Capital Management

One data model, every process

A unified user experience and data model linking every HR process and person in the organization, with smooth processes and infrastructure behind it.

Value additions

Managed Services That Do More Than Keep the Lights On

Direct Oracle relationships at every level mean faster issue resolution, and we sit as a contributor to your annual IT budget planning rather than a vendor waiting for a ticket. Regular knowledge-sharing sessions with Oracle keep that relationship current instead of dormant between renewals.

Partner with Infolob to turn your Oracle EBS and Fusion environment into a strategic business asset. The goal of the engagement is the same regardless of platform: your Oracle investment delivers maximum value while operational overhead and risk go down.

What's built into every engagement

Multilingual, multi-skilled resources combining functional and technical expertise
Cross-training programs that continuously raise business process SLAs
Proactive license management and administration
Structured service delivery frameworks and regular satisfaction measurement
Oracle roadmap alignment with performance metrics and KPI tracking

Strategic Oracle partnership, not a support queue

Beyond Oracle

The Same Team Covers What Runs Alongside EBS and Fusion

Most estates are not pure Oracle. The applications and data platforms wired into EBS and Fusion need the same managed-services discipline, so we cover the adjacent stack under one contract rather than adding vendors.

Siebel CRM

Upgrades and CX integration

Seamless upgrades, Open UI transformation, and secure API integration with cloud-based CX solutions for campaign lead and management applications.

JD Edwards

World and EnterpriseOne

End-to-end implementation, maintenance, upgrades, and cloud migration, backed by an average of over 20 years of experience across both JD Edwards lines.

Workday

Ten years as a partner

Deployment, optimization, and post-production support aligning Workday HCM and financials with your people strategy, for faster deployments and continual process improvement.

Oracle Demantra

Third-party support

Independent support that replaces Oracle's annual support fees, saving up to 60% while keeping you on your current release with a clear path from on-premise to hybrid to cloud.

Data & BI Platforms

One managed layer

Implementation, administration, and optimization across the analytics stack most Oracle estates run alongside their ERP.

Cloud Data Engineering

AWS and Azure

Cluster and data lake builds, integration, and performance tuning for the cloud data platforms feeding your Oracle applications.

Start here

Put one managed services team behind your whole Oracle estate

Whether you need DBA and functional support keeping EBS steady, implementation-through-optimization coverage for Fusion, or both running under the same SLA, we scope the engagement around what you actually run, including the platforms wired into it.

What you walk away with

Functional, technical, and DBA support under defined SLAs
24x7 coverage across on-premises, private cloud, and OCI
Proactive monitoring, incident resolution, and SLA/KPI reporting
L1 to L3 escalation framework with root cause analysis
Fusion module support from Financials through HCM
Coverage for Siebel, JD Edwards, Workday, and adjacent data platforms
A committed roadmap from transition through continuous improvement

[email protected] · infolob.com