Privacy Policy
How INFOLOB Global collects, uses, shares and protects your personal data, including how we use cookies on our website.
1. Introduction
This Privacy Policy (“Policy”) explains how INFOLOB Global and its affiliates and subsidiaries (together, “INFOLOB”, “we”, “us” or “our”) collect, use, share and protect personal data, and describes the rights you have over your personal data.
We process personal data in accordance with applicable data protection laws, including India’s Digital Personal Data Protection Act, 2023 and the rules made under it, the Information Technology Act, 2000 and, where they apply to you, other laws such as the EU/UK General Data Protection Regulation (GDPR).
2. Who this Policy applies to
This Policy applies to anyone whose personal data we collect, use or share, including:
- visitors to the INFOLOB website (www.infolob.com);
- customers and prospective customers, and their representatives;
- vendors, suppliers and partners;
- job applicants and candidates; and
- people who attend our events or take part in our marketing activities.
Personal data of our own employees is covered by a separate internal notice.
3. Personal data we collect
We collect only the personal data that is relevant and necessary for the purposes described in this Policy. Depending on how you interact with us, this may include:
- Identity data: first and last name, job title and employer.
- Contact data: postal address, email address and telephone numbers.
- Business contact data: information from business cards or publicly available sources such as company websites and professional directories, including business telephone numbers and business email or mailing addresses.
- Account and transaction data: billing details, invoices, payment records and details of the services you receive from us.
- Recruitment data: CV/résumé, educational and employment history, and other information you provide when applying for a role.
- Marketing and communications data: your preferences for receiving marketing from us and your communication preferences.
- Technical and usage data: IP address, browser type and version, device information, pages visited and similar data collected automatically through cookies and similar technologies when you use our website (see Section 13, Cookies).
We do not intentionally collect sensitive personal data (such as health, financial account passwords or biometric data) unless it is required for a specific purpose, in which case we will tell you and, where required, ask for your consent.
4. How we collect personal data
We collect personal data:
- directly from you, when you contact us, use our services, request a quote, register for an event, subscribe to communications or apply for a job;
- automatically, through cookies and similar technologies when you use our website; and
- from third parties or public sources, such as your employer (if they are our customer), recruitment agencies, business partners and publicly available professional directories.
We do not sell your personal data, and we do not share it with third parties for their own data mining or marketing purposes.
5. How we use personal data and why
We use personal data only for the purposes below. For each purpose, we rely on a lawful basis as required by applicable law.
| Purpose | Lawful basis |
|---|---|
| Providing and managing our services, including verifying your identity and entitlement to our products and services | Performance of a contract with you or your organisation |
| Sending quotes, statements and invoices, and collecting payments | Performance of a contract |
| Providing technical and customer support | Performance of a contract |
| Communicating with you, including sending service updates, meeting invitations and information you have requested, and contacting you in an emergency | Performance of a contract; legitimate uses / legitimate interests |
| Assessing and processing job applications | Your consent; steps taken at your request before entering an employment contract |
| Operating and managing our business | Legitimate uses / legitimate interests |
| Monitoring use of our website and systems to maintain security and compliance | Legitimate uses / legitimate interests; legal obligation |
| Improving the security and performance of our website, networks and information | Legitimate uses / legitimate interests |
| Analysing business and website data to improve our services and your experience | Legitimate uses / legitimate interests; consent (for non-essential cookies) |
| Requesting your feedback on our services | Legitimate uses / legitimate interests |
| Sending you marketing about our products and services | Your consent (you can withdraw it at any time) |
| Complying with legal and regulatory obligations | Legal obligation |
Where we rely on your consent, you may withdraw it at any time. Withdrawing consent does not affect processing already carried out before withdrawal.
6. How we share personal data
We share personal data only where necessary, and only with:
- INFOLOB affiliates and subsidiaries, to deliver and improve our services;
- service providers, vendors and suppliers (for example, hosting, IT support, payment processing and recruitment providers), strictly on a need-to-know basis and under written contracts that require them to protect the data, keep it confidential and use it only on our instructions;
- other parties with your consent, or to complete a transaction or service you have requested;
- professional advisers, such as auditors and legal advisers;
- government authorities, courts or regulators, where required by law or legal process, or to protect the rights, property or safety of INFOLOB, our customers or others; and
- a buyer or successor, if INFOLOB is involved in a merger, acquisition or sale of assets, subject to equivalent protections.
7. International data transfers
8. How long we keep personal data
We keep personal data only for as long as needed for the purposes described in this Policy, including to meet legal, tax, accounting and reporting requirements. When personal data is no longer needed, we delete or anonymise it securely. Typical retention periods are:
- Customer and contract records: for the duration of the relationship and up to 8 years afterwards, as required by applicable tax and accounting laws.
- Job application data: up to 12 months after the recruitment process ends, unless you agree to a longer period or are hired.
- Marketing data: until you unsubscribe or withdraw consent.
- Website and cookie data: as described in Section 13, Cookies.
9. How we protect personal data
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. These include:
- Governance: management is responsible for developing, implementing and maintaining our privacy programme, and our information security policies are reviewed regularly and updated where needed.
- Audits: external audits are carried out annually, and any gaps identified are addressed through corrective action.
- Access control: data is logically segregated, and access is role-based and restricted according to job function and authority level.
- Password controls: we enforce password strength requirements and prohibit password sharing.
- Physical security: our premises and data centres are protected by access control systems (such as smart-card access), security personnel, surveillance cameras and other measures. Only authorised personnel may access systems and infrastructure, and security equipment is maintained regularly.
- Change management: changes to our technology and information assets are approved and tracked.
- Incident management: we have procedures to investigate, respond to, mitigate and notify of security incidents, including notifying affected individuals and authorities of personal data breaches where required by law.
- Threat protection: we use vulnerability assessments, patch management, malware protection and scheduled monitoring to identify and address security threats.
No method of transmission or storage is completely secure, but we work continually to maintain and improve these safeguards.
Your part: please keep your usernames, passwords and other access details confidential, and use strong passwords that others cannot easily guess. We are not responsible for the security or privacy practices of other websites you visit, including those linked from our website.
10. Your rights
Subject to applicable law, you have the right to:
- access information about how we process your personal data and obtain a summary or copy of the personal data we hold about you;
- correct personal data that is inaccurate or incomplete, and update it;
- erase your personal data in certain circumstances;
- object to or restrict our processing of your personal data in certain circumstances;
- withdraw consent where processing is based on consent;
- data portability, where applicable law provides this right;
- nominate another person to exercise your rights on your behalf in the event of your death or incapacity, where applicable law provides this right; and
- grievance redressal, by raising a complaint with us, and if you are not satisfied with our response, with the relevant data protection authority (in India, the Data Protection Board of India).
In some cases we may be legally entitled or required to refuse or limit a request, for example where we must keep data to comply with a legal obligation, or where the information is subject to legal professional privilege. If so, we will explain why.
To exercise any of these rights, contact us using the details in Section 14. We may need to verify your identity before acting on your request, and we will respond within the time required by applicable law.
11. Children's data
12. Changes to this Policy
13. Cookies
Our website uses cookies and similar technologies (such as pixels and local storage), together called “cookies” here. A cookie is a small text file stored on your browser or device when you visit a website. It helps the website recognise your device, remember your choices and understand how the site is used.
Types of cookies
- First-party cookies are set by INFOLOB. Third-party cookies are set by other providers, such as analytics or advertising services, through our website.
- Session cookies are deleted when you close your browser. Persistent cookies stay on your device for a set period or until you delete them.
Why we use cookies
- Strictly necessary: essential for the website to work, for example to keep it secure, route you to the right service and remember your cookie choices. These cannot be switched off.
- Performance (analytics): help us understand how visitors use the website, which pages are popular and where errors occur, so we can improve it. Where possible, this data is aggregated or pseudonymised.
- Functionality: remember your settings and preferences, avoid showing you the same survey or message twice, and play embedded videos.
- Targeting (advertising): help us show relevant ads and content on other websites and measure how well our campaigns perform.
Your consent
Strictly necessary cookies are placed automatically. We ask for your consent, through the cookie banner shown on your first visit, before placing any performance, functionality or targeting cookies. You can change your choices or withdraw consent at any time by clicking Cookie Settings at the bottom of any page.
Cookies we use
The main cookies used on our website are listed below. Third-party providers may change their cookie names or durations from time to time.
| Cookie | Provider | Category | Purpose | Duration |
|---|---|---|---|---|
| Cookie consent cookie | INFOLOB (via our consent tool) | Strictly necessary | Remembers your cookie choices so we don’t ask again on every visit | 12 months |
| PHPSESSID | INFOLOB | Strictly necessary | Keeps your session working as you move between pages | Session |
| _ga | Google Analytics | Performance | Distinguishes unique visitors to produce website usage statistics | 2 years |
| _ga_<ID> | Google Analytics | Performance | Keeps track of your session for usage statistics | 2 years |
| YSC, VISITOR_INFO1_LIVE | YouTube (Google) | Functionality | Play embedded videos and count views | Session; 6 months |
| _gcl_au | Google Ads | Targeting | Measures how well our ads lead to visits and enquiries | 3 months |
| bcookie, li_sugr | Targeting | Measures our LinkedIn campaigns and helps show relevant ads on LinkedIn | 1 year; 3 months |
Managing cookies in your browser
You can also delete or block cookies in your browser settings, usually under “Settings”, “Options” or “Preferences”. Blocking all cookies, including strictly necessary ones, may stop parts of the website from working. For instructions, see the help pages for Microsoft Edge, Mozilla Firefox, Google Chrome and Apple Safari.
14. Contact us and Grievance Officer
If you have any questions about this Policy or wish to exercise your rights, please contact:
Grievance Officer / Data Protection Contact
Name: Valoree Morgan Sherwood
Email: [email protected]
Address: 1193 W John Carpenter Fwy, Suite 102, Irving, TX 75039
For general enquiries, email [email protected].
To report a security vulnerability, bug or other issue with our website, please contact our Webmaster at [email protected]
Last updated [24-09-2026].
