Capitalize Your EBS Investment with 24 x 7 Support and Expert-Led Implementation

Infolob delivers comprehensive Oracle Suite managed services that seamlessly integrate functional support, technical services, and DBA operations under clearly defined SLAs. Our expert teams provide managed services for Oracle EBS across on-premises environments, private cloud infrastructure, and Oracle Cloud Infrastructure (OCI). When you partner with us, you gain proactive monitoring, accelerated incident resolution, strategic remediation, and continuous improvement initiatives that dramatically reduce operational costs and mitigate business risk.

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Oracle EBS DBA Services: Patching, Cloning, Performance

Our database administration services ensure your Oracle EBS environment runs at peak performance:

Infrastructure Management

• Cloning, backups, and refresh management supported by comprehensive documented runbooks
• Expert Oracle EBS database administration services tailored to your business needs
• Strategic database and application patching with tested rollback plans

Performance Optimization

• Advanced performance tuning leveraging AWR, ASH, and targeted SQL remediation
• Concurrent manager tuning and proactive capacity planning
• Regular backup validation and restore drills to ensure business continuity

INFOLOB's Roadmap for Successful
Oracle EBS Transformation

Deeply integrate our models into your organizational ecosystem that aligns with technology, strategy, and transform data to be a core enabler of business transformation.

Initiate Phase (8 Weeks)

• Transition: Knowledge transfer and process-based transition approach
• Take responsibility with seamless cut-over and initiate shadow support
• Setup offshore labs and secure necessary access

Develop Phase (4 Months)

• Run: Break/Fix, Corrective & Emergency Maintenance
• Preventive maintenance protocols
• Root Cause Analysis and knowledge base development
• L1, L2, and L3 Support escalation framework

Transform Phase (8 Months)

• Improve: Problem Management and continuous improvement
• Enhance efficiency, effectiveness, and quality of support activities
• Implement process optimization initiatives

Growth Phase (Year 1+)

• Differentiate: Domain and Technology consulting
• Dashboard development and business process improvements
• Seek fitment for next-version upgrades and innovations

Why Infolob Global Inc. Stands Out as
Your Oracle Managed Services Provider?

Oracle Expertise

Leverage our deep expertise spanning consulting, implementation, testing, migration, RPA, incident management, SLA/KPI-based reporting, support services, and customized PaaS solutions tailored to your unique business requirements.

Extended Application Lifelines

Maximize the lifespan of your existing Oracle Applications through strategic upgrades and seamless migrations, supported by our robust Oracle support capabilities.

Standardized Accelerators

Access Infolob's proven Managed Services accelerators to develop customized solutions that enhance and optimize your Oracle ecosystem at optimal costs.

Global Support

Receive uninterrupted support across all time zones through our follow-the-sun managed services model, backed by a highly skilled team of certified Oracle specialists.

Advanced RPA Expertise

Our in-house RPA capabilities enable the enterprises to achieve superior application availability and performance through automated workflows that boose workforce productivity and operational efficiency.

100% Compliance Assurance

Build a comprehensive security and compliance program to protect your Oracle applications with continuous real-time monitoring systems that ensure 'anytime' auditability and regulatory adherence.

Value Additions of Oracle Managed Services

  • Direct Oracle relationships at all levels enabling faster issue resolutions
  • Active participation as key contributor to annual IT budget planning
  • Regular brown bag sessions with Oracle for knowledge sharing
  • Multilingual resources supporting global operations
  • Multi-skilled resource pool combining functional and technical expertise
  • Cross-training programs to continuously enhance business process SLAs
  • Proactive licenses management and administration
  • Regular customer satisfaction and feedback measurements
  • Structured service delivery frameworks ensuring consistent quality
  • Strategic consulting on Oracle roadmap alignment
  • Continuous process improvement methodologies
  • Performance metrics and KPI tracking for measurable outcomes

Partner with Infolob Global Inc. to transform your Oracle EBS environment into a strategic business asset. Our proven managed services approach ensures your Oracle investment delivers maximum value while minimizing operational overhead and risk.

Our Customer Successes