Infolob Oracle Cloud Managed Services – Maximum Accountability at Reduced OPEX

Return on your cloud investment hinges substantially on how well you manage it, which makes it an expert job. Infolob’s multiple OCI Expertise validate our competencies to enable organizations optimally utilize their Oracle Cloud Infrastructure investment in terms of costs, security, performance, scalability, and agility. Our services span across all multi-cloud and hybrid cloud environments.

Cloud revolution of any organization involves three principal stages: strategizing, migrating, and managing. Infolob’s Cloud Strategy Assessment and Cloud Migration Services are carefully created first two stages of our streamlined cloud enablement practice for all big and small private enterprises and public offices. Finally, we make our cloud services end-to-end with our Cloud Managed Services as explained below.

What are Cloud Managed Services?

Cloud managed services are the outsourcing of the management of your cloud resources or components to an external team of seasoned and certified cloud professionals who undertake the responsibility of:

  • Monitoring of asset functioning
  • Proactive problem remediation
  • Assurance of absolute security
  • Performance & cost management
  • Regulatory compliance adherence

Depending on the project type, some of the other aspects of cloud managed services can be automation recommendations and implementation, workforce training, and change management.

Typically, a cloud managed services provider studies the existing on-premises, multi-cloud, or hybrid IT infrastructure along with the ongoing managed services scenario to make recommendations on how it can serve as a single point of contact or interface of all cloud related queries or escalations for the customer. The provider also delivers pre-defined reports at regular intervals and in the desired format that is approved by the customer during the initiation phase.

Infolob Oracle Cloud Managed Services

Infolob Oracle Cloud Management Services are focused on governance, change management, and automation in order to deliver optimum security, performance, availability, and cost. We help businesses save 30% to 50% of operating cost for an in-house cloud management team, setting them free to focus on innovative aspects of your business that directly impact growth. Our time-tested set of cloud managed services leverage industry best practices to help you update and run your IT environments in the cloud optimally.

Note: Misconfiguration is the primary cause of cloud breaches, besides leading to over expense and compliance failures. Infolob identifies security as a major concern for our cloud aspiring customers and we address cloud security management issues with Cloud Security Posture Management (CSPM) tools, which facilitate the functionality to strengthen security adequately. We recommend Oracle Cloud Guard as a part of our cloud managed services as it strongly matches several cloud security analysts’ recommended functionality for CSPM within the Oracle Cloud Infrastructure. Furthermore, we offer OCI Cloud Patrol Solution to consolidate review of tenancy components and facilitate thorough audits.

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Our Cloud Governance Services ensure that our customers are abiding by all regulatory compliances mandated within their country/region of operations, guidelines of their industry, and their internal policies to manage cloud operations. Right at the outset, our experts work with you to define OCI guidelines of compliance, usage, and procurement as well as configure management database. Essentially, Infolob cloud governance service segment enables efficient control of additional OCI resource purchasing process, compliance adherence, security control, and process standardization.

First and foremost, our Cloud Change Management Services facilitate our customers to initialize CAB guidelines, CI/CD frameworks, approval frameworks, and release management. Then, we help them analyse CI/CD toolsets and define IAM privileged access control, followed by integrating ITIL change management, patch management systems, and DevSecOps onboarding. We strictly follow accepted change management procedures for any changes to be implemented on customer’s account. The end goal if to discipline changes and ensure scalability and growth.

Generally, the automation aspect of our cloud managed service primarily focuses on achieving consistency and repeatability of tasks, minimizing risks, and driving efficiencies. We also help establish library of automated tasks including backup and disaster recovery. However, at customers’ request, we also undertake the responsibility to identify opportunities of key activity automation and enable them implement those automation using Terraform, Ansible, Resource Manager, and other tools.

Our Cloud Performance Managed Services enable you to define business SLAs for performance and monitor usage pattern accordingly. Optimal sizing of infrastructure and storage, periodic review of service metrics, and generation of heat maps to track resource utilization trends are some of the key features cloud performance management that we offer. This service segment also involves us to make actionable recommendations based on Cloud Advisor suggestions as well as implement approved changes that will support your operations team.

Our Cloud Security Managed Services negotiate any internal or external threats by implementing security best practices for users, roles, policies, compartments, security rules, and network security groups. We establish Oracle Cloud Guard and Maximum Security Zones as well as monitory security group/network ACL and CVN flow logs. All exceptions are alerted and perimeter assessment reports are generated on all types of security policy violations and IAM user activities. Our cloud security management team also resolves all notifications raised by OCI security team.

Our Cloud Cost Managed Services give you control over your cloud expenses by categorizing resources and setting procurement guidelines, monitoring daily cost changes, tracking resource utilization, and raising alerts on provisioning violations and cost threshold breaches. We also keen track of latest developments within Oracle Cloud Infrastructure including new service and tool releases that may lead to expense reduction. Additionally, you gain recommendations on best practices and PaaS services to reduce the cost and manageability.

Typical Cloud Managed Services Deliverables

In addition to the aforementioned undertakings, Infolob Enterprise Cloud Managed Services include reporting of operations on a scheduled basis (weekly, monthly, and on-demand). These reports are prepared for a brief attention of the CIOs, CTOs, and other leadership teams to gauge the incoming returns of your cloud investment.

Executive report weekly

Security report weekly & monthly

Performance report weekly

Cost management report weekly

Compute analysis on-demand

Change management daily

Governance monthly

Automation on-demand

Activity report weekly

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