User authentication and identity management is a part of an organization’s everyday operations. This wasn’t the case for a prominent healthcare leader. It was stuck with outdated login and authentication practices including the handling of multiple passwords and the insecure, single-layer logins.
Here is how INFOLOB’s experts helped the customer implement a robust single sign-on (SSO) and multi-factor authentication (MFA) solution while ensuring seamless integration with existing systems and meeting stringent compliance standards.
Particulars of the Challenge
With over 18,000 users spread across various application platforms such as Oracle Fusion, AWS, and On-Premise, the customer sought a comprehensive solution to enhance user security and streamline access control. Their primary concerns were stockpiled around three key areas:
- SSO and MFA Implementation: The customer wanted to simplify user authentication by implementing SSO and MFA across all their applications. This would not only improve user experience but also bolster security measures.
- Integration with Existing Enterprise Directory: The customer required comprehensive integration with their existing enterprise directory to ensure a unified and streamlined identity management process. This integration would enable seamless provisioning and de-provisioning of user accounts, particularly for employees who left the organization.
- Compliance with Industry Regulations: In the healthcare industry, compliance with regulations such as the Health Insurance Portability and Accountability Act (HIPAA) is critical. The customer sought to meet the stringent compliance requirements by implementing an identity framework that aligns with these regulations.
Resolution in Action
To address these challenges, INFOLOB devised a comprehensive solution that catered to the customer’s unique requirements. Here’s how we did it:
- For SSO/MFA Implementation: INFOLOB's team of experts meticulously implemented a robust SSO and MFA solution across the customer's diverse application landscape. By streamlining the authentication process, users could seamlessly access multiple applications using a single set of credentials, elevating both convenience and security.
- For Integration with Existing Organization Directory: Recognizing the importance of a unified identity management system, INFOLOB seamlessly integrated the new solution with the customer's existing enterprise directory. This integration enabled efficient provisioning and de-provisioning of user accounts, ensuring that the departed employees have their access revoked promptly, mitigating any potential security risks.
- For Compliance with Health Regulation: INFOLOB's involvement adhered to the stringent compliance standards set by HIPAA. Guided by that, we implemented an identity framework that met these regulations – empowering the customer confidently handle sensitive healthcare data, ensuring privacy, and universal security.
The Difference We Created
Through INFOLOB’s rare expertise and commitment to delivering tailored security solutions, the healthcare technology leader achieved remarkable outcomes:
- Enhanced User Experience: The implementation of SSO and MFA significantly improved the user experience by simplifying the authentication process. Users could access multiple applications seamlessly, without the hassle of remembering multiple credentials.
- Strengthened Security Measures: By implementing MFA, the customer significantly reinforced their security posture. Multi-factor authentication added an extra layer of protection, mitigating the risk of unauthorized access and potential data breaches.
- Streamlined Identity Management: With a unified identity framework and seamless integration with the enterprise directory, the customer achieved efficient provisioning and de-provisioning of user accounts. This streamlined approach minimized the risk of orphaned accounts and ensured compliance with internal policies and regulations.
- Scalable Solution for Future Growth: INFOLOB's solution provided a foundation for the customer's future expansion plans, particularly through mergers and acquisitions. The uniform identity framework could be easily leveraged for new applications, facilitating seamless integration and reducing the complexity associated with user management during organizational changes.
Conclusion
INFOLOB’s successful collaboration with the healthcare technology pioneer highlights the importance of robust identity and access management solutions in today’s rapidly evolving digital landscape. By implementing SSO, MFA, and a unified identity framework, the customer achieved elevated security coupled with next-gen user experience – all while fully complying with the industry regulations. As organizations continue to navigate complex identity management challenges, partnering with experienced and multi-award-winning technology service providers like INFOLOB becomes crucial for achieving success in the healthcare technology space.
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